Postcode.io is a civic tech consulting company was founded by three former Code for America fellows (Andy Hull, Reed Duecy-Gibbs, and Tamara Manik-Perlman). Promptly was originally a Code for America project created for the San Francisco Human Services Agency. During the fellowship year, the team discovered that one of the most common problems with social service delivery was that recipients of CalFresh (SNAP benefits) would be disenrolled because a letter wasn't received or responded to in time. They created the Promptly app which sends a text message to the recipient when they need to contact the office. This means that people have time to respond to the message before they get dis-enrolled.
Through the CivicWorks Project, we’ve provided A Safe Haven a license for Prompt.ly. A Safe Haven will use the software to text follow-up messages to their clients to see how they’re doing. This enables A Safe Haven to both track the progress of their former clients as well as reach back out to residents who may need further assistance.