CUTGroup #21 – Digital Skills

For our twenty-first Civic User Testing Group (CUTGroup) session, we conducted focus groups to have conversations with residents about their access to digital skills trainings and resources. We wanted to see if residents know about the the resources in their own neighborhood and how they…

Why we don’t collect demographic data in the CUTGroup

I’m often asked about the demographic makeup of our CUTGroup testers, specifically around age, income, and race. The fact is we never collect demographic information when testers sign up, and the reason is because it’s just not that important. In…