On Saturday, November 7, I visited Stanford University’s dSchool to participate in Expunge Design Day to “work with young people in the Bay Area to imagine what more user-friendly ways to clean and seal their record might be.” Chris Rudd, who previously led…
We recently worked with the Mikva Challenge Juvenile Justice Council to create a video about Expunge.io and why expungement matters. We did this as part of our Expunge.io work, which is to increase public awareness, support the work of institutions, and document the juvenile…
On November 19, I was invited to present about CUTGroup by the Open Indy Brigade as part of a meetup devoted to speaking about user experience (UX). Open Indy also launched their Civic UX project this evening, which is “dedicated to making the apps and websites…
Today, I will talk about the Civic User Testing Group (CUTGroup) during the 2015 Code for America Summit. In 2013, Dan O’Neil presented at the CfA Summit about the CUTGroup as a model for changing the relationship between government and residents. Since…
In the Civic User Testing Group (CUTGroup), we’ve built a community of over 1,000 residents in Chicago and Cook County who get paid to test websites and apps to help create better technology. We’re proud of how many people we have…
For our seventeenth Civic User Testing Group (CUTGroup) session, we tested the Ventra Chicago mobile transit app. The Ventra app allows riders to manage their Ventra account, buy mobile tickets for use on Metra, get notifications about their account, and other features. This was an exciting opportunity for our…
