Use 311? Want to make it better? – Comment here!

The City of Chicago is currently in the process of revamping the 311 system. The 311 system is what the city uses to coordinate and dispatch city services. Every year, this system takes millions of calls regarding potholes, graffiti, food poisoning, street lights being out, rat sightings, and more. The 311 system currently in use is pretty old for software – almost fourteen years.  The City recently put out an request for proposal to build a new 311 system that will focus on improving the interaction between residents and city government.

Graffiti Blasters

As part of this process, the city created ChIdeas. They want your feedback. What do you think of the current system and what ideas do you have to improve it? 

To do this, the City is using an app called MindMixer. Mindmixer allows you to submit ideas as well as vote up ideas that you also like.  For example, Steve Vance has suggested increasing the number of service request types.

The feedback period closes in two weeks – so visit the site today and give your feedback!

This site is an online platform to provide opportunities for government and citizens to work together by connecting civic challenges to community problem-solvers. We believe the best way to tackle challenges that affect the community is with the community. By using a platform that allows members of the community to contribute from their own homes and on their own schedules, we believe that we will be able to engage a broader audience. And with this broader audience comes a broader range of ideas, solutions and participation. So, who should participate on this site? You! We want your ideas, your feedback, your comments and your point of view. Together, we can build a better community!