The City of Chicago is currently in the process of revamping the 311 system. The 311 system is what the city uses to coordinate and dispatch city services. Every year, this system takes millions of calls regarding potholes, graffiti, food poisoning, street lights being out, rat sightings, and more. The 311 system currently in use is pretty old for software – almost fourteen years. The City recently put out an request for proposal to build a new 311 system that will focus on improving the interaction between residents and city government.
To do this, the City is using an app called MindMixer. Mindmixer allows you to submit ideas as well as vote up ideas that you also like. For example, Steve Vance has suggested increasing the number of service request types.